About Support

TIS-100 / INFINIFACTORY / IRONCLAD TACTICS

If you’re experiencing difficulties with Infinifactory, TIS-100, or Ironclad Tactics, please contact support@zachtronics.com for assistance. If the game is crashing and taking you to a support page, please use that instead — the form on that page will send us an email that contains all the information we need to fix the crash.

SPACECHEM

If you’re experiencing difficulties with SpaceChem, please contact support@zachtronics.com for assistance. If possible, include a zip file containing all files from the following location:

  • Windows XP: C:\Documents and Settings\USERNAME\Local Settings\Application Data\Zachtronics Industries\SpaceChem
  • Windows Vista / 7: C:\Users\USERNAME\AppData\Local\Zachtronics Industries\SpaceChem
  • Linux / Mac: ~/.local/share/Zachtronics Industries/SpaceChem
  • Android: /Internal Storage/Android/data/com.zachtronicsindustries.android.spacechem

OTHER GAMES

If you’re experiencing difficulties with any of our older games, please contact support@zachtronics.com for assistance. Keep in mind that all Zachtronics games prior to SpaceChem are no longer officially supported, so we may not be able to solve your problem, although we’ll certainly try to help!